Q. What is the difference between the free license and the paid license of aeroTAP?
A. The paid license will allow you to use aeroTAP continously. However,the free license needs reinstallation after 30days.There are no difference in the features.
Q.I can't add the stereo camera.
A.You can use stereo camera function only with aeroTAP for Signage.For business users that want to evaluate, please contact us from the support form.
Q. When running aeroTAP,the screen flickers.
A. Please check the graphics card driver of the computer.You need to have a driver for a video card installed,not o driver compatible with Windows OS.
Q.Are there any limitations for the camera to use wit aeroTAP?
A.At least 320x240 of resolution and FPS30 is required.Most cameras already have this, and to increase the performance,we recommend using cameras with RGB24 available.
Q.Are there any limitations of the computer's resolution?
A.The resolution of the camera is important but it does NOT depend on the computer's resolution.
Q.When booting aeroTAP,the computer's performance remarkably slows down.
A.Please check if the resolution of the camera is set to 320x240.You can use 640x240,but you will need an enviroment with a high-spec CPU. Also make sure the actual FPS is enough.In some situations, you may need to set it to 15FPS.
Q. "Screensaver" option is selected for blackout feature, but it only runs one time and doesn't work afterward.
A. If you are using Windows Vista, it can not continuously run the screensaver. always. Please change the following Registry value to fix the problem.
HCU\Control Panel\Desktop\ScreenSaveActive Value set to 2
Q. My Googl Earth shows screen flickers when running with aeroTAP.
A. Please make sure your Google Earth setting of graphics driver is set to 'DirectX'.
Q. The screen feedback and the performance is slow.
A. Please verify your webcam's actual FPS.Some webcamera may not get enough FPS because of the load for auto setting of brightness and focus.Especially for those that correct brightness automatically in dark rooms, refer to the actual measured value.For a suitable environment, 14FPS and more is recommended.